HenryF

I tried assembling my exciting new purchase, a Series X Tetras filament dryer . It is an upgrade kit for my AMS 2 Pro that came with my bamboo H2 C printer. It allows individual temperature settings for each of the four spool bays and is compatible with in-use conditions so you can print and dry with four different spools simultaneously! However, I am stymied at two different points in the assembly and product integration with my existing bamboo AMS. The first issue, which is more of an annoyance than a showstopper, there are four new pedestal feet that mount to the underside of my existing AMS 2 Pro. There are supposed to be pre-existing mounting holes in the bottom of the unit to attach these feet onto. I sent in a service ticket to bamboo labs about the lack of mounting holes. They were surprisingly aloof and acted like they had never heard of the AMS two pro upgrade kit by EIBOS. Again,Not a big deal, but irritating. The real showstopper is the internal integration of the upgrade kit into the main body of the AMS two pro. There are four rough, poorly machined clear acrylic baffles that mount in back of the filament guide entrance, call the filament pedestal. a black plastic bracket snaps into it from the front side of the filament pedestals. This step has two flaws. The thin acrylic baffles which you would normally injection mold were shaped by machining. A large slot nearly bisects the acrylic baffle, and where the slot ends was left completely sharp, no attempt at a fillet or radius at the deep end of the slot. Acrylic is very brittle and so they created a stress concentration point that makes the part maybe 1/4 as strong as it would be if they had a radius at the bottom of the slot. one of the four parts broke exactly at that location, because both the acrylic baffle, and the black plastic shroud that attaches to it won't fit around the filament pedestal, as it's about 1 mm wider than the parts they supplied. All in all I'm quite disappointed that I've had both of these issues coupled with cheap manufacturing and additionally I've not heard back from their customer service regarding the issues. It will be sent back tomorrow if I don't hear from them. I really wanted this system to work like the enthusiastic reviews that I read. Has anybody else had assembly and integration issues like this?