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Fan stopped working on brand new Toucan scanner

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Having an issue with my brand new Toucan. Had it on for about 15 minutes total. Fan seemed quite loud and 'grindy' from first turn on, grindy noise less noticeable at 100%. Not sure if it was the update @ 12/26/25 but since then the fan does not come on at all no matter what percentage it is set at. Not good. Any ideas?

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